Privacy Policy

Information We Collect

When you phone us about a heat pump, a rebate or financing, we may note your name, phone number, the town your home is in, how the home is heated, your utility provider and other details you choose to share about the project.

When you browse this site, basic technical data may be gathered automatically, such as browser type, device type, pages viewed and an approximate location derived from your IP address.

How We Use Your Information

We use what you share to answer your questions, plan a heat pump project, explain rebate and HEAT Loan steps and return your calls.

Technical data helps us understand how the site is used and improve its pages. We do not sell your personal information.

Cookies and Analytics

The site may use cookies or similar tools to measure traffic and remember basic preferences. You can block or delete cookies in your browser settings; the site will still work.

When Information Is Shared

With your permission, project details may be shared with the parties needed to complete your project, such as a lender you choose for a HEAT Loan or the program that processes your rebate.

We may also disclose information when the law requires it or to protect our rights. We do not share it with anyone for their own marketing.

Data Security

We take reasonable steps to protect the information we hold. No method of storage or transmission is completely secure, so absolute security cannot be promised.

Your Choices

You may ask what information we hold about you, or ask us to correct or delete it, by phoning us. Massachusetts residents keep any additional rights state law provides.

Third-Party Links

This site may link to outside sites, such as program or lender pages. Their privacy practices are their own, and we are not responsible for them.

Children's Privacy

This site is meant for adults planning home projects. We do not knowingly collect information from children under 13.

Updates to This Policy

We may revise this policy from time to time. The date at the top shows the latest version, and continued use of the site means you accept the changes.